Wendells

FAQs

How do I submit my artwork?

+ Coin and Medallion Art Submission Guidelines

Note: Our minting staff is a full service team- -we can use existing logo or design artwork for your coin or create a fully unique and original design for your product. Following are the guidelines for submitting existing artwork as well as helpful advice on developing your concept from scratch.

Existing Artwork

For best results in prepared artwork please submit your artwork in the following formats: .TIF, .EPS, .PDF (vector) or .AI. For orders requiring photographic reference the image may be submitted in .JPG format, preferrably at a higher resolution.

Digital EPS (vector) files produce the best results for logos and symbol based artwork and reduce processing time. For EPS formatted files please be sure to outline all text before submission. TIF (raster) or high resolution JPG files serve as a great base for more sculptural designs, but will require additional processing to create producion ready art.

Camera-Ready artwork may be submitted via postal mail. Please be sure to properly protect your artwork from potential uncontrollable damage from postal machines by “sandwiching” the art between two pieces of sturdy cardstock. Our general policy is to return artwork only upon request so please specify to your sales representative at the time of ordering if you would like your artwork returned.

File Types:

Vector: Vector art is made up of lines and curves defined by mathematical objects called Vectors. Vector art is resolution independent. Therefore it can be scaled to any size without loss of quality. This format is the preferred format for incoming logo artwork. Text should be converted to outlines, paths or curves. By doing this, the font suitcase and printer fonts do not need to be sent in addition to the art. File extensions: .EPS, .PDF, .AI

Raster: Raster art is created using a program like Adobe Photoshop or scanned art (photographic image). A raster image consists of a grid, or bitmap, of small squares known as pixels. Raster images are resolution dependent (set at a fixed resolution). Files submitted in this format need to be of 300dpi resolution. File extensions: .TIF, .JPG

Concept Sketches and Original Art

We understand that providing the exact image you would like on you coin is not always at hand. Our skilled artists can work from a variety of source materials, whether simple sketches, reference photographs or simply historical setting information. These materials may be mailed or emailed in for use in creating your coin die. Our artists and sales consultants will work with you to create the best design possible.

File Transfer and Artwork Submission

Artwork may be submitted via email, FTP or CD via post mail.Our preferred method of file transfer is email for uncompressed artwork smaller than 4MB; for larger files please contact a service representative for alternate methods.

Artwork Assistance

Artwork creation and modification service is available at an hourly rate; contact sales for estimates.

Your sales representative would be happy to work with you to take the steps necessary to prepare your artwork to complete your stamp order. For any questions regarding our artwork or submission services please call 800-328-3692.

+ Name Badge Art Submission Guidelines

Basic Information

For solid color badge art please provide vector EPS artwork. This file type can be created in Adobe Illustrator or Corel Draw. Please outline all fonts that are integral to the artwork and badge design.

Photographic color printed badges will require a 300dpi JPG or TIF file. The area dimensions of the image are relative to the size of your badge product. Bleed, or overprint area of 1/8” will need to be taken into account with your image for full badge designs.

For best results please submit your artwork in the following formats: .TIF, .EPS, .PDF (vector) or .AI

Digital TIF (raster) or EPS (vector) files produce the best results. For EPS formatted files please be sure to outline all text before submission

File Types:

Vector: Vector art is made up of lines and curves defined by mathematical objects called Vectors. Vector art is resolution independent. Therefore it can be scaled to any size without loss of quality. This format is the preferred format for name badge artwork. When using a four color process the production staff need to be able to select every aspect of the art independently to ensure color match in the final product. Text should be converted to outlines, paths or curves. By doing this, the font suitcase and printer fonts do not need to be sent in addition to the art. File extensions: .EPS, .PDF, .AI

Raster: Raster art is created using a program like Adobe Photoshop or scanned art (photographic image). A raster image consists of a grid, or bitmap, of small squares known as pixels. Raster images are resolution dependent (set at a fixed resolution). Because it is an image we, on our end, are not able to manipulate the image as need be during production. Files submitted in this format need to be of 300dpi resolution. File extensions: .TIF, .JPG

File Transfer and Artwork Submission

Artwork may be submitted via email, FTP or CD via post mail. Our preferred method of file transfer is email to wenorder@wendellsinc.com for uncompressed artwork smaller than 4MB; for larger files please contact a service representative for alternate methods.

Artwork Assistance

Artwork creation and modification service is available at a rate of $45.00 per hour.

Your sales representative would be happy to work with you to take the steps necessary to prepare your artwork to complete your name badge order. For any questions regarding our artwork or submission services please call 800-328-3692.

+ Stamp Art Submission Guidelines

Basic Information

Crisp black and white artwork is necessary to create a legible imprint. Complex artwork or text smaller than a 7 point font will not produce solid impressions.

For best results please submit your artwork in the following formats: .TIF, .EPS, .PDF (vector) or .AI

Digital TIF (raster) or EPS (vector) files produce the best results. For EPS formatted files please be sure to outline all text before submission

File Types:

Vector: Vector art is made up of lines and curves defined by mathematical objects called Vectors. Vector art is resolution independent. Therefore it can be scaled to any size without loss of quality. This format is the preferred format for stamp artwork. Text should be converted to outlines, paths or curves. By doing this, the font suitcase and printer fonts do not need to be sent in addition to the art. File extensions: .EPS, .PDF, .AI

Raster: Raster art is created using a program like Adobe Photoshop or scanned art (photographic image). A raster image consists of a grid, or bitmap, of small squares known as pixels. Raster images are resolution dependent (set at a fixed resolution). Files submitted in this format need to be of 300dpi resolution. File extensions: .TIF, .JPG

Camera-Ready black and white artwork may also be submitted via postal mail. Please be sure to properly protect your artwork from potential uncontrollable damage from postal machines by “sandwiching” the art between two pieces of sturdy cardstock. Our general policy is to return artwork only upon request so please specify to your sales representative at the time of ordering if you would like your artwork returned.

Signature Stamps

Signature samples need to be made using a solid felt pen or a black ballpoint pen on unlined paper. Use a firm pressure when writing your name and be sure to provide three separate signatures. Please do not write the name where it collides with other elements of the page. Groups of signatures may be provided on the same sheet of paper as long as the recipients are clearly designated. Please be sure to provide a typed or printed version of the name(s) submitted under the “Special Instructions” section of your order form.

It is not recommended to submit signatures via fax due to uncontrolled degredation of image quality which varies by machine.

File Transfer and Artwork Submission

Artwork may be submitted via email, post mail or via fax. If faxing please be aware of image degradation that may occur. Artwork easily becomes distorted and unusable. Our preferred method of file transfer is email to wenorder@wendellsinc.com for uncompressed artwork smaller than 4MB; for larger files please contact a service representative for alternate methods. 

Artwork Assistance

Artwork creation and modification service is available at a rate of $45.00 per hour.

Your sales representative would be happy to work with you to take the steps necessary to prepare your artwork to complete your stamp order. For any questions regarding our artwork or submission services please call  800-328-3692.

Coins and Medallions

+ How do I safely clean coins and medallions?

Use any gentle jewelry cleaning solution to safely clean coins and ensure the least amount of damage to the finish. If you’re unable to effectively clean coins or medallions, Contact us or call 800-328-3692 to discuss refinishing options.

+ Can you refinish older coins and medallions?

Depending on the wear and/or damage to a coin or medallion, we are generally able to restore the item to a degree. Contact us or call 800-328-3692  to discuss your refinishing needs and find out how we can help. To protect your minted memory for future generations, we recommend storing coins and medallions in hard cases.

+ I think I have a coin or medallion that was minted by your company, can you verify this?

We try our best to verify historic examples of Wendell’s coins and medallions. Contact us or call 800-328-3692 and we will give you the email and physical mailing address to send photos of both sides of your coin or medallion. We will then consult our records for further information. Due to the transition of records, we may not be able to verify or validate all requests, but we’ll do everything we can to help.

Badges and Signage

+ How do I clean name badges and signage?

Use mild soap and water. If the stain persists, use a light, non-abrasive cleaner. Do not use commercial grade cleaning solvents as they can degrade the finish.

+ How can I repair a damaged fastener on the back of my badge?

Contact us or call 800-328-3692 and we will send you a new fastener to restore your badge.

Stamps

+ How can I re-ink a dried out stamp?

Note: Wendell’s inks are formulated to create a long-lasting and vivid impression, please use caution to avoid staining skin and fabrics.

Pre-Inked: Pre-Inked stamps require special Flash Stamp Ink. 
Access the pre-inked stamp reservoir by removing the upper section of the handle (it will make a popping noise when freed). Refill the reservoir by dropping ink into both holes in the center piece. Allow the ink to settle then replace the top handle.

Self-Inking: Secure the imprint piece and remove the ink pad by gently pushing from one side. Once removed, re-ink the pad by saturating the surface with stamp ink. Allow the pad to sit, undisturbed, for a moment so the ink can fully saturate the material. Replace the pad and gently press the stamp down to release the locks.

If there is buildup or residue on your ink pad, you may need to replace the pad. Contact us or call 800-328-3692 for the proper replacement part.”

+ Can I use a stamp on metal or plastic?

Stamping plastic, metal or any ultra-smooth surface requires special inks and stamps. Contact us or call 800-328-3692 and we will help you find the products that best fit your needs.

Contact us today to create and customize your project.  Or give us a call at
1-800-WENDELLS (936-3355)

We’re here to help.